Refund policy

Return and Refund Policy

30-Day Return Policy

We accept returns on most eligible items within 30 days of delivery.

To qualify for a return, the item must be:

Unused, unassembled, and undamaged
In its original packaging with all tags attached
Accompanied by proof of purchase

All returns require written authorization before shipment. Returns sent without prior authorization may be refused by the receiving warehouse.

For non-defective returns—including changes of mind, incorrect sizes, or accidental orders—the customer is responsible for return shipping costs. Original shipping charges are non-refundable, and a 25% restocking fee will apply.

Final-Sale and Non-Returnable Items

The following items cannot be returned or refunded:

Saunas, hot tubs, and float pods
Made-to-order or custom products
Clearance and open-box products
Products that have been assembled or installed
Gift cards and personalized products
Products identified as “Final Sale” or “Non-Returnable” on the product page

How to Request a Return

Email thehost@thehostupgradeco.com within 30 days of delivery and provide:

Your order number
The product you wish to return
The reason for the return
Photographs of the product and packaging if the item is damaged, defective, or incorrect

If the return is approved, we will provide return instructions and the correct return address. Do not return a product without written authorization.

Damaged, Defective, or Incorrect Products

Inspect your order promptly upon delivery. If a product arrives damaged, defective, or incorrect, contact us as soon as possible and include your order number and photographs of the product and packaging.

Once we confirm that the issue is covered, we will arrange return shipping or provide another appropriate resolution at no additional cost to you.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–7 business days. Your bank or credit card provider may require additional time to process and post the refund.